Judi Rx delivers transparent, member-focused PBM solutions, while Judi Care provides medical, vision, and dental benefits through Judi®, supporting millions of plan members across employers, unions, health systems, and government programs. Backed by General Catalyst.
About the role
In the role of a Customer Service Supervisor, you will have a wide range of responsibilities, including:
What they're looking for
- 4+ years of customer service experience with 5+ years of supervisory experience required in a Call Center environment
- 2+ years of medical claims or related Health Care experience required
- CPT/ICD-10/HCPCS knowledge
- Experience in retail pharmacy/PBM or related Health Care experience required
- Experience working in a remote call center preferred, with an ability to manage a remote team and keep employees engaged
- A high school diploma or equivalent is required. An associate or bachelor’s degree is preferred
More about this role
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health .
In the role of a Customer Service Supervisor, you will have a wide range of responsibilities, including:
- Handle complex or sensitive customer inquiries or complaints that require supervisor intervention or resolution with empathy and professionalism
- Oversee the day-to-day operations of the call center, including monitoring...
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