Judi Rx delivers transparent, member-focused PBM solutions, while Judi Care provides medical, vision, and dental benefits through Judi®, supporting millions of plan members across employers, unions, health systems, and government programs. Backed by General Catalyst.
About the role
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy .
What they're looking for
- A Bachelor’s degree in business management, math, statistics, economics, or related field is preferred but not required, Equivalent training and experience may be substituted and considered
- 5+ years of call center experience
- 3+ years of experience in a workforce management role desired
- Intermediate experience with Microsoft Excel utilizing formulas, v-Lookups, and pivot tables
- Focus on operations management experience including forecasting, scheduling, and real-time operations management
- Experience with Workforce Management tools like NICE inContact CXone, IEX, Genesys, Intradiem and/or Verint
More about this role
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health .
- The analyst partners with UM management and UM Work Force Manager to develop strategic and tactical approaches and action plans that result in superior customer service experiences
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-...
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