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About the role
We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team.
What they're looking for
- 4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company
- Experience building a customer education motion from scratch, not just inheriting or maintaining one
- Strong instincts for instructional design: you know how to break down complex product workflows into content that's simple, engaging, and drives action
- Experience using AI tools to scale content production and maintenance, ideally in a fast-shipping product environment
- Comfort with both live facilitation (webinars, training sessions, office hours) and asynchronous content (playbooks, in-product guides, documentation)
- Experience evaluating or administering an LMS or customer education platform (e.g. Skilljar, Northpass, WorkRamp)
More about this role
Juicebox is on a mission to help teams win the talent war .
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR with 20%+ monthly growth , powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a...
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