Jukebox Health empowers older adults and people with disabilities to live safer, healthier, more independent lives at home. Backed by Primary Venture Partners.
About the role
We are seeking a dynamic Partner Success Manager to join our Px team. This person will be instrumental in ensuring seamless partner onboarding, implementation, and ongoing success while serving as the critical bridge between our sales, operations, and clinical teams.
What they're looking for
- Clinical degree or licensure (OT or related healthcare credential)
- 3+ years of project management, consulting, partner/account management, or relevant experience in healthcare, preferably with managed care organizations, Medicaid, or other healthcare payers
- Demonstrated experience managing complex implementations or program launches
- Understanding of healthcare payer operations, including knowledge of Medicaid, managed care, and value-based care models
- Strong analytical skills with the ability to interpret performance and program data
- Consultative approach with strong problem-solving abilities and client relationship management skills
More about this role
At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.
We are seeking a dynamic Partner Success Manager to join our Px team. This person will be instrumental in ensuring seamless partner onboarding, implementation, and ongoing success while serving as the critical bridge between our sales, operations, and clinical teams.
This role will be responsible for ownership of multiple partner accounts. As the account owner, this person represents the voice of the partner internally and the voice of Jukebox externally, keeping both sides aligned as the partnership moves forward. They own the key metrics that drive program optimization, own resolution of escalations, and proactively...
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