Accelerate customer onboarding, combat fraud, and ensure compliance with Jumio's industry-leading identity verification platform. Backed by a16z.
About the role
Jumio’s customers do more than renew. They expand, advocate and become proof points that help win new business. The Senior Manager, Customer Marketing will build the programs, communications and campaigns needed to make that happen at scale.
What they're looking for
- Experience in customer marketing, lifecycle marketing or a closely related role within B2B SaaS or enterprise software
- Proven experience building and operating a structured, scalable customer advocacy or reference program
- Experience building or managing a Customer Advisory Board or comparable executive customer community
- Strong content instincts and the ability to turn customer conversations into compelling case studies, testimonials and campaign materials
- Experience partnering with Customer Success, Account Management and Sales without direct authority
- Comfort working with customer success platform data, product usage signals and campaign analytics to inform targeting and measure results
More about this role
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Jumio’s customers do more than renew. They expand, advocate and become proof points that help win new business. The Senior Manager, Customer Marketing will build the programs, communications and campaigns needed to make that happen at scale.
You will own the customer marketing function across Jumio’s existing customer base, working at the intersection of Marketing, Customer Success and Account Management. You will build lifecycle communications that reinforce value, establish a structured advocacy program that turns satisfied customers into active references, and create events and content that strengthen customer relationships.
This is a senior individual-contributor position with end-to-end program ownership and no direct revenue quota.
- Build the infrastructure and operating model...
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