Just Appraised makes software for local governments. Backed by Y Combinator and Pear VC.
About the role
The Customer Engineer is responsible for ensuring a successful installation and early adoption of Just Appraised products. We are looking for a teammate that can partner with customers in the Sales process to gather requirements, architect an ideal solution based on these needs, scope thorough Statements of Work, and oversee the implementation process as the content and product-solutions owner for each customer installation.
What they're looking for
- Experience delivering technology solutions to local government, property tax administration, or public sector customers
- Strong understanding of systems and data integration, particularly in environments involving legacy or on-premise software
- Experience with ETL pipelines, RESTful APIs, SFTP-based data exchanges, and database connectivity (SQL, Oracle)
- Familiarity with CAMA systems, large ERP platforms, or other domain-specific government software
- Experience navigating third-party vendor ecosystems, including coordinating with external software providers on integration requirements, API access, or data exchange agreements
- Comfort working in environments where integration paths aren't always clean or well- documented, and creative problem-solving is required to bridge systems
More about this role
At Just Appraised, we’re replacing outdated, manual local government workflows with modern software used by hundreds of government agencies across the United States. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. This work directly impacts how communities fund schools, infrastructure, and public services.
The Customer Engineer is responsible for ensuring a successful installation and early adoption of Just Appraised products. We are looking for a teammate that can partner with customers in the Sales process to gather requirements, architect an ideal solution based on these needs, scope thorough Statements of Work, and oversee the implementation process as the content and product-solutions owner for each customer installation.
Drive Product-Solution Ownership: Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success. Proactively manage scope creep and new customer requests during the implementation phase.
Customer Engagement & Technical Discovery: Engage...
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