Backed by Index, Redpoint and USV.
About the role
Customer expectations are evolving rapidly. Some customers want instant, AI-powered self-service. Others want trusted human expertise. We believe great customer support means meeting customers where they are—delivering the right experience through the right channel at the right moment. We're looking for a hands-on builder who wants to help create that future.
What they're looking for
- Implement, configure, and continuously optimize AI-powered customer support solutions
- Work hands-on with AI servicing platforms such as Decagon, Intercom Fin, Sierra, Forethought, or similar technologies
- Build and tune AI experiences, including intents, workflows, knowledge sources, escalation paths, guardrails, and human handoffs
- Design experiments, measure resolution and deflection performance, identify failure modes, and continuously improve AI effectiveness
- Evaluate emerging technologies and rapidly prototype new capabilities to determine where they can improve the customer or agent experience
- Apply strong judgment about where automation should—and should not—be used, particularly in customer interactions where accuracy, complexity, or risk requires human expertise
More about this role
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Customer expectations are evolving rapidly. Some customers want instant, AI-powered self-service. Others want trusted human expertise. We believe great customer support means meeting customers where they are—delivering the right experience through the right channel at the right moment.
We're looking for a hands-on builder who wants to help create that future.
As our...
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