Karbon provides an enterprise workstream collaboration platform that allows a team to contribute more productively to an organization’s mission, with shared, streamlined workflows, automated tasks, and standardized processes. Backed by Five Elms Capital.
About the role
As an SMB Customer Success Manager at Karbon, you'll take ownership of a large portfolio of SMB accounts, focused on driving high annual logo retention and measurable product adoption. You'll work efficiently and strategically, using automation and data to create consistent value at scale. You'll also function as a crucial link between our customers and the rest of your fellow Karbonites.
What they're looking for
- More than 2 years of experience in a customer success or account management role, ideally in SaaS or technology
- Intermediate proficiency in Google Sheets and/or Excel
- Proven track record of delivering outstanding customer experiences and managing multiple accounts
- Excellent presentation skills, with confidence engaging executives and leaders
- Skilled at identifying customer pain points and mapping product features to solutions
- Clear, effective communicator who adapts easily to different communication methods
More about this role
Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Are you energized by managing a large portfolio of clients and finding smart, scalable ways to deliver consistent value? Do you take pride in creating frequent wins for customers, and using data and automation to work smarter across a high-volume book of business?
As an SMB Customer Success Manager at Karbon, you'll take ownership of a large portfolio of SMB accounts, focused on driving high annual logo retention and measurable product adoption. You'll work efficiently and strategically, using automation and data to create consistent value at scale. You'll also function as a...
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