Keyfactor helps organizations secure machine identities, cryptography, and AI systems with trust infrastructure that enables digital trust, crypto-agility, and quantum readiness. Backed by Insight.
About the role
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
What they're looking for
- Bachelor's degree or equivalent experience
- 10+ years of related work experience, expert technical knowledge within their functional area(s), and typically 5+ years management experience
- Experience leading large, multi-team support organizations, including managers and senior managers
- Proven experience owning regional performance, including KPIs, SLAs, and operational outcomes
- Experience driving cross-functional initiatives and operational improvements
- Strong leadership, organizational management, and decision-making skills
More about this role
Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!
Title: Regional Director, Customer Support
Experience: Director Level
Job Function: Support
Industry: Computer & Network Security
The Regional Director of Support is responsible for leading a regional or large multi-team support organization, ensuring delivery of high-quality customer support while driving operational performance, strategic alignment, and continuous improvement. This role combines strong technical and customer expertise with leadership accountability for KPIs, financial performance, and cross-functional alignment.
Applicants must be legally authorized to work in the United States.
- Ensure regional...
Browse similar: Startup jobs · Remote jobs