Kin Insurance offers easy, affordable homeowners insurance designed for your needs. Call today at 855-717-0022 or get an online quote now! Backed by 500 Global.
About the role
We're looking for an IT Analyst to grow into ownership of our tier 2 helpdesk and the onboarding and offboarding process that touches every team at Kin. This is a step up from entry-level - you'll pick up escalations that Jr. Analysts can't resolve, run IT orientation for new kinfolk, and be the person who notices when a process is creating friction.
What they're looking for
- 2+ years of IT experience, including hands-on tier 2 support and remote-first support
- Proficiency troubleshooting both macOS and Windows
- Administration experience with Google Workspace, Slack, Okta, JumpCloud, and/or BetterCloud
- Day-to-day fluency with a ticketing system (we use Jira Service Management) and a habit of documenting what you solve (we use Confluence)
- Some experience using AI tools (Claude, ChatGPT, or similar) for workflow efficiency - or strong aptitude and eagerness to build that skill quickly
- White-glove service instinct - equal respect and responsiveness whether you're helping an intern or an exec
More about this role
Support kinfolk, solve problems, reduce friction, automate processes. Make work-life easier and more pleasant for everyone at Kin. Hybrid in Chicago
Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.
Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)
Forbes' America's Best Startup Employers (2026)
Inc. 5000 Fastest-Growing Private Companies
Forbes’ Fintech 50 (2023-2026)
Great Places to Work Certified (May 2024-May 2027)
Most...
Browse similar: Startup jobs · Remote jobs