About Kinetic Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance... Backed by Menlo.
About the role
This role serves as the primary point of contact for customers arriving for vehicle inspections, estimates, repair consultations, and insurance-related appointments. The coordinator guides customers through the Kinetic Vision process, documents vehicle damage, captures critical repair information, facilitates electronic authorizations, and ensures all required information is collected to support estimating, repair planning, and insurance workflows.
What they're looking for
- Maintain proactive communication with customers throughout the intake and repair planning process
- Educate customers on repair timelines, next steps, and the overall repair journey
- Resolve customer concerns with professionalism, empathy, and a customer-first mindset
- Coordinate appointment confirmations, status updates, and follow-up communications to deliver an exceptional customer experience
- Excellent communication and presentation skills
- Ability to build rapport and instill trust with clients across all organizational levels
More about this role
About the role
The Customer Experience Specialist is responsible for delivering a world-class customer experience while managing the vehicle intake process at a Kinetic Vision Center.
This role serves as the primary point of contact for customers arriving for vehicle inspections, estimates, repair consultations, and insurance-related appointments. The coordinator guides customers through the Kinetic Vision process, documents vehicle damage, captures critical repair information, facilitates electronic authorizations, and ensures all required information is collected to support estimating, repair planning, and insurance workflows.
The ideal candidate combines exceptional customer service skills with a strong understanding of collision repair, insurance claims, and vehicle damage assessment.
What you'll do
Customer Scheduling, Check-In & Intake
- Welcome customers and create an exceptional first impression that reflects Kinetic's commitment to service excellence.
- Schedule customer appointments and provide timely communication throughout the repair journey.
- Verify customer contact information, insurance details, claim numbers, deductible information, and facts of loss.
- Educate...
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