The company Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance... Backed by Menlo.
About the role
The Market Manager is responsible for overseeing the daily operations, team management, customer relationships, and financial performance of Kinetic service hubs in the Pacific Northwest market and adjacent geographies. This role requires a hands-on leader with expertise in managing teams, meeting performance targets, and ensuring exceptional customer satisfaction.
What they're looking for
- Operations management
- Implement and maintain operational processes to maximize efficiency and reduce costs
- Maximize vehicle throughput to meet regular performance targets
- Hit agreed-upon financial targets
- Team management
- Manage Hub employees, including technicians, porters, and flex porters
More about this role
The role
The Market Manager is responsible for overseeing the daily operations, team management, customer relationships, and financial performance of Kinetic service hubs in the Pacific Northwest market and adjacent geographies. This role requires a hands-on leader with expertise in managing teams, meeting performance targets, and ensuring exceptional customer satisfaction. The Market Manager will drive hub success through effective management of vehicle throughput, revenue, and customer engagement, while maintaining high operational standards.
Responsibilities
- Operations management
- Implement and maintain operational processes to maximize efficiency and reduce costs
- Maximize vehicle throughput to meet regular performance targets
- Hit agreed-upon financial targets
- Team management
- Manage Hub employees, including technicians, porters, and flex porters
- Provide guidance, coaching, and support to team members to ensure high performance
- Oversee hiring, training, and performance evaluations, in collaboration with leadership
- Foster a positive team environment focused on collaboration and accountability
- Customer engagement
- Serve as the primary point of contact for...
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