About Klir We're hiring to make water better. Klir is the Operational Data Hub that connects water utility programs, data, and decisions into one connected operational system. Backed by Insight.
About the role
Klir Connect is Klir's next business, not a feature bolted onto the existing product. It has its own customers — the testers and haulers submitting reports and payments, not just the utility staff who buy the core hub — and its own product to define, largely from scratch. This role exists to own that definition day to day: what we build first, in what order, and why, working alongside our incoming VP and a small founding team.
What they're looking for
- Workflow and experience design — define the end-to-end flow — report submission, checkout, receipts, confirmation — for testers, haulers, and property contacts, working closely with design and engineering
- Customer discovery ��� spend real time with backflow testers, haulers, and utility staff to understand what a genuinely better experience looks like for them, not only for the utility paying the bill
- Rollout — help take Klir Connect from a single live customer to the next wave of utilities, turning one successful rollout into a repeatable one
- Cross-functional partnership — work closely with CX, engineering, sales, and marketing — Klir Connect is a separate unit, but it runs on the same data hub and often the same customers as the rest of Klir
- Data Governance: Build the product with telemetry that will provide data to assist in the improvement of the experience and identify issues before the customer has bad experiences
- Comfort building from zero — you've shipped a product where the market wasn't fully proven yet, and you're energized by defining scope rather than being handed it
More about this role
Klir Connect is Klir's next business, not a feature bolted onto the existing product. It has its own customers — the testers and haulers submitting reports and payments, not just the utility staff who buy the core hub — and its own product to define, largely from scratch. This role exists to own that definition day to day: what we build first, in what order, and why, working alongside our incoming VP and a small founding team.
What you'll own
Product strategy, primary responsibility
- Roadmap and sequencing — own the roadmap and product design for Klir Connect's payment workflows which will include the invoicing process and the integration with the Klir Core platform. The core financial service platform will be integrated into numerous use cases starting with backflow testing, then FOG and liquid waste hauling — working directly with Klir Connect to decide what gets built first and why.
- Workflow and experience design — define the end-to-end flow — report submission, checkout, receipts, confirmation — for testers, haulers, and property contacts, working closely with design and engineering.
- Customer discovery — spend real time with backflow testers, haulers, and utility staff to...
Browse similar: Startup jobs · Founding team roles · Remote jobs