Knit is an AI-Native Research Agency that combines the rigor and expertise of a traditional agency with the speed and efficiency of AI. Backed by Techstars.
About the role
As a Customer Success Director at Knit, you own a book of business that you are expected to retain and grow. Some of your clients hold an upfront annual commitment, others engage with us project by project, many are enterprise clients, and others are PE firms or mid market accounts.
What they're looking for
- 8+ years of market research experience on the supplier side, whether at an agency, research tech company, or on the client side
- 6+ years owning client relationships with direct commercial accountability, including leading renewals, negotiating pricing, and closing expansion or repeat business end to end
- A demonstrated appetite for learning technical products quickly and deeply, with a track record of becoming the go to platform expert for your accounts
- Strong communication and presentation skills, capable of leading training sessions, commercial negotiations, and strategic business reviews
- Highly collaborative, with a history of working cross functionally across Sales, Product, and Research teams
- Comfortable navigating change and ambiguity in a fast paced, high growth environment
More about this role
Role: Customer Success Director
Team: Customer Success
Supervisory Responsibility: This role will not have any direct reports.
Knit is the AI-Native Research agency helping enterprise brands get from question to story in a week or less. In under two years, we’ve partnered with 60+ leading F500 enterprise brands, including Amazon, Mars, NASCAR, JBL, ESPN, and Paramount. Knit has raised $30M to date, including a $16.1M Series A in July 2025. Knit currently has 70 employees and is NYC-based and US remotely-friendly.
As a Customer Success Director at Knit, you own a book of business that you are expected to retain and grow. Some of your clients hold an upfront annual commitment, others engage with us project by project, many are enterprise clients, and others are PE firms or mid market accounts. You will be measured on the revenue you protect and the revenue you create: gross revenue retention, net revenue retention, logo retention, depth of program (the number of distinct use cases activated across the account), and the strength of your relationship with the economic buyer.
That work is a commercial job done through research and product credibility. Our clients are insights leaders,...
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