Knit is an AI-Native Research Agency that combines the rigor and expertise of a traditional agency with the speed and efficiency of AI. Backed by Techstars.
About the role
The Customer Support & Enablement Partner is a high impact, client facing role designed to drive client value and ensure a smooth and successful onboarding to Knit’s platform, and beyond.
What they're looking for
- 2-3 years of experience in market research
- 2 years experience in a customer facing role, research operations, or client support role, ideally within SaaS, research tech, or agency environments
- Strong understanding of market research workflows and terminology
- Exceptional written communication skills with the ability to explain technical concepts clearly and concisely
- Demonstrated ability to manage multiple client threads while maintaining speed and quality
- Comfortable creating clear and high energy loom videos and leading live training sessions
More about this role
Role: Customer Support & Enablement Partner
Team: Customer Success
Supervisory Responsibility: This role will not have any direct reports.
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.
The Customer Support & Enablement Partner is a high impact, client facing role designed to drive client value and ensure a smooth and successful onboarding to Knit’s platform, and beyond.
- Client Enablement & Implementation
- Product Support
- Release Readiness
- Special Projects, primarily focused on CS efficiency and scale
We are specifically looking for someone with two to three years in market research : agency, supplier or client-side insights, who wants to move into a startup in a client facing...
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