Known is your pocket matchmaker: a swipeless dating app that gets to know you first, makes one considered introduction at a time, and helps plan the date. Backed by Pear VC.
About the role
If you're tired of choosing between doing smart work and doing creative work, you'll fit right in here. As a Client Experience Manager, you will be a key contributor to the team’s executional efforts across scoped accounts. You’ll work closely with Client Experience Directors and VPs to deliver best-in-class service to our clients. You’ll be responsible for managing client relationships and leading cross-functional teams to deliver exceptional work on time and within budget.
What they're looking for
- 6+ years of agency, consulting, brand manager or similar professional services experience
- Proven AOR experience as lead contact and skilled at forging and growing a strong relationship with client and leading partner agency roster
- Account or project management experience, especially for an annual account relationship and/or highly technical or detail-oriented projects
- Effective partnership skills to form relationships with creative, strategy and media teams, ensuring the highest quality, strategically sound work that delivers on clients’ objectives
- Superb communication, storytelling, and presentation skills
- A strong understanding of agency financials including creating statement of works and managing hourly reporting and resourcing
More about this role
Known is what happens when a data science firm and a creative agency stop arguing and start collaborating. We were built from scratch with PhD data scientists and award-winning creatives working on the same briefs, from day one. That structure earned us an Ad Age #3 A-List ranking, back-to-back Data & Insights Agency of the Year wins, plus Emmys, Cannes Lions, Clios, and Effies across clients in finance, tech, entertainment, consumer goods, and real estate. We're distributed across the U.S. and unapologetically ambitious.
If you're tired of choosing between doing smart work and doing creative work, you'll fit right in here.
About the role
Known’s Client Experience team is responsible for the health of our client relationships and sets the quality standard for all work delivered. We partner with our clients to translate their business goals into meaningful outcomes with the support of our Science, Creative and Strategy disciplines.
As a Client Experience Manager, you will be a key contributor to the team’s executional efforts across scoped accounts. You’ll work closely with Client Experience Directors and VPs to deliver best-in-class service to our clients. You’ll be responsible...
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