Knownwell delivers the best AI-powered client retention platform for businesses, empowering companies with intelligent insights and data-driven decision-making for growth. Backed by a16z.
About the role
👋 Meet knownwell , weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it.
What they're looking for
- 5-7 years of prior authorization experience, including 3+ years in a leadership role managing a Prior Authorization or similar insurance-facing operations team
- Deep working knowledge of the Prior Authorization lifecycle, payer requirements, and tools like CoverMyMeds and an EHR (Athena strongly preferred)
- Experience managing distributed or blended teams (in-house + BPO/outsourced), including vendor management
- A track record of building process and measuring it — you default to structured tracking and metrics, not tribal knowledge
- Strong cross-functional communication skills, comfortable being the connective tissue between clinicians, operations, and patients
- Calm under staffing or volume pressure, with a bias toward fixing root causes rather than patching symptoms
More about this role
👋 Meet knownwell , weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it.
Backed by $50M in funding—including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide.
🔍 We are looking to build our team with a Manager, Prior Authorization to lead the team responsible for securing insurance approval for patients' obesity management medications and other prescribed treatments. This is a high-visibility operational leadership role: Prior Authorization turnaround time and communication directly shape whether patients can start and stay on their prescribed care plan, and this role owns that outcome end to end.
You'll manage a team of Prior Authorization specialists across in-house and outsourced/BPO resources, own the vendor relationship for outsourced capacity, and drive continuous...
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