FedRAMP Low, Moderate, and High are becoming Class A, B, C, and D. Learn what's changing and how Knox remains the fastest path to FedRAMP authorization. Backed by Felicis.
About the role
Work at Knox is high-impact and purpose-driven. The problems we solve are high-stakes, the expectations are high, and the results are visible. Speed, rigor, and trust matter here - because the environments we secure cannot fail. Your contributions are visible, your expertise is relied upon, and the impact of your work is immediate and measurable. We operate at federal scale, securing some of the most sensitive government environments in the country - because the systems we build must perform without fail.
What they're looking for
- ● 3–5 years of ServiceNow administration, platform support, or engineering experience
- ● Experience administering ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog
- ● Experience configuring workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and platform security
- ● Familiarity with CMDB administration, configuration items, and data quality best practices
- ● Experience working with REST APIs, IntegrationHub, or system integrations
- ● Strong troubleshooting, analytical, and organizational skills
More about this role
About Knox
Knox runs the largest Federal and DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions — from national security and public safety to essential public services. Our customers rely on Knox to deploy production systems that meet the highest standards for security, reliability, and compliance.
Work at Knox is high-impact and purpose-driven. The problems we solve are high-stakes, the expectations are high, and the results are visible. Speed, rigor, and trust matter here - because the environments we secure cannot fail. Your contributions are visible, your expertise is relied upon, and the impact of your work is immediate and measurable. We operate at federal scale, securing some of the most sensitive government environments in the country - because the systems we build must perform without fail.
● Administer and maintain Knox's ServiceNow platform, ensuring reliability, performance, and operational excellence.
● Configure and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
● Configure forms, catalog items, Flow Designer...
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