FedRAMP Low, Moderate, and High are becoming Class A, B, C, and D. Learn what's changing and how Knox remains the fastest path to FedRAMP authorization. Backed by Felicis.
About the role
As a Technical Implementation Manager at Knox, you will play a critical role in onboarding and operationalizing customers into Knox’s FedRAMP-authorized Federal cloud environment. This role is purpose-built for professionals with deep experience guiding customers through compliance-driven deployments, particularly within FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC–backed operational environments.
What they're looking for
- ● 3+ years of experience managing complex technical implementations in regulated or compliance-driven environments
- ● Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments
- ● Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness
- ● Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes
- ● Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments
- ● Ability to translate compliance, security, and operational requirements into clear project plans and deliverables
More about this role
As a Technical Implementation Manager at Knox, you will play a critical role in onboarding and operationalizing customers into Knox’s FedRAMP-authorized Federal cloud environment. This role is purpose-built for professionals with deep experience guiding customers through compliance-driven deployments, particularly within FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC–backed operational environments. You will lead customers through the full onboarding lifecycle—from kickoff through production go-live—ensuring their environments meet FedRAMP security, operational, and reliability requirements. Acting as the central point of coordination, you will align customer technical teams with Knox’s SRE, Security Operations, Compliance, and Engineering teams, driving clarity across controls, runbooks, access models, monitoring, incident response, and steady-state operations.
● Own the end-to-end customer onboarding lifecycle for Federal customers, from professional services kickoff through production go-live and transition to steady-state operations.
● Lead FedRAMP-aligned onboarding engagements, ensuring customer environments meet security, compliance, monitoring, incident response, and...
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