Kodex is the law enforcement data request management platform that verifies LE agents, processes requests, and protects your subscribers from fraud. Backed by Peak XV, Y Combinator and a16z.
About the role
Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients. You'll be the primary point of contact from the moment a deal closes — leading onboarding, managing implementation, and ensuring long-term success in partnership with Sales, Business Operations, and Engineering.
What they're looking for
- 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
- Experience managing high-ARR, high-touch customers with real strategic complexity
- Proven track record of delivering customer and business outcomes in innovative ways
- Customer-centric mindset and enough technical fluency to hold your own during implementations and product deep-dives
- Excellent executive-level communication and presentation skills — able to translate clearly and hold a QBR-caliber conversation
- Strong organizational skills and comfort working in a fast-paced, ambiguous startup environment
More about this role
About the company
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Founded by a former FBI agent and backed by leading investors including Andreessen Horowitz, Y Combinator, Peak XV and Thiel Capital, Kodex has become the industry standard for secure data exchange. Our platform supports over 15,000 government agencies in 190 countries and is trusted by industry leaders like Coinbase, Stripe, and AT&T.
By transforming a traditionally complex and manual process into a streamlined digital workflow, Kodex helps organizations strengthen compliance, enhance security, and reduce operational costs by millions each year. We bridge the gap between companies and authorized requestors, ensuring that sensitive data is handled with uncompromising security, transparency, and efficiency.
Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients. You'll be the primary point of contact from the moment a deal closes — leading onboarding, managing implementation, and ensuring long-term success in partnership...
Browse similar: Startup jobs · Remote jobs