Backed by a16z, Felicis and ICONIQ.
About the role
The Director, Customer Support will lead Komodo Health's front-line support organization, the first stop for any technical or data issue our customers encounter. This is a hands-on role: you'll manage a team of support professionals while ensuring continuous improvement of the customer experience. The ideal leader will bring a combination of strategic vision, operational excellence, and a deep commitment to customer success. Looking back on your first 12 months at Komodo Health, you will have accomplished…
What they're looking for
- 8+ years in customer support or technical support, including 4+ years managing a team of 5-10 people at least
- Background spanning engineering, business analysis, or solutions architecture over customer success
- Experience with claims data or working with life sciences/healthcare customers
- Track record of improving issue containment and building escalation processes cross-functionally
- Strong business judgment: able to turn customer pain points into concrete action plans
- Familiarity with customer operational support systems, examples include Jira Service Management, Salesforce Service Cloud, etc
More about this role
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Director, Customer Support will lead Komodo...
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