Fast credit score builder. All 4 credit bureaus. No credit check. No hidden fees. Instant decision. Ranked #1 credit builder. Rated 4.9 stars. Recommended by 99% of reviewers. Backed by Homebrew.
About the role
Customer experience at Kovo is evolving quickly. AI and automation already handle many routine questions, and your impact in this role will come from improving those systems, identifying operational gaps, and helping expand what automation can reliably handle over time. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Join an early-stage startup.
Accelerate economic opportunity.
Join us as the 4th Customer Experience hire helping shape the future of AI-powered support at Kovo. This multi-faceted role combines hands-on customer support with operational thinking and continuous improvement of the systems that power customer experience at scale.
You've spent time in consumer fintech, lending, or credit. You know what a dispute, a chargeback, or a credit reporting question looks like from the customer's side, and you're comfortable working inside regulatory constraints
You want to improve the workflows, automation, and support infrastructure, not just work inside them.
You take ownership of complex customer issues and stay on them until they're actually resolved.
You're already experimenting with AI tools and want to use them to scale support quality, not just volume.
Kovo is expanding access to financial tools for people historically excluded from the traditional credit system. We believe everyone deserves the opportunity for economic independence, and we’re building products that help people establish financial identity and unlock opportunity .
Over the past three years, Kovo has grown revenue 20x...
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