Unlock global trade intelligence with Kpler’s real-time data on 40+ commodities, power markets, and maritime logistics, trusted by 10,000+ organisations. Backed by Insight.
About the role
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
What they're looking for
- 2+ years of experience in Customer Success, Account Management, or a client-facing role, ideally within oil and gas, energy, commodities, data, SaaS, or DaaS
- Strong understanding of energy research workflows, industry stakeholders, and commodity tracking data , with the ability to confidently discuss data and analytics topics with clients
- Proven experience managing a diverse book of business across accounts of varying complexity, driving adoption, engagement, retention, and measurable customer outcomes
- Excellent communication and relationship-building skills —empathetic, attentive, and client-first, with the ability to build trusted relationships with clients
- Highly organised and self-motivated , with a knack for understanding client needs, translating them into actionable plans, and proactively identifying opportunities to add value
- Customer-centric and product-oriented , with a strong understanding of how to connect client objectives with product capabilities and drive meaningful adoption
More about this role
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
As a Customer Success Manager (CSM) focused on energy clients across Canada and the United States, you will own and manage a portfolio of clients, driving high levels of adoption, engagement, and retention. You’ll act as a trusted advisor and advocate, helping clients maximize the value of Kpler’s commodity and maritime intelligence intelligence solutions. By building strong client partnerships and understanding their operational needs, you’ll ensure meaningful engagement with Kpler while identifying...
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