Unlock global trade intelligence with Kpler’s real-time data on 40+ commodities, power markets, and maritime logistics, trusted by 10,000+ organisations. Backed by Insight.
About the role
You will help our financial customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Every day is different for a Kplerian CSM!
What they're looking for
- 5+ years of experience as a customer success manager, preferably in energy or commodity markets, managing a portfolio of financial clients
- You are comfortable with data and understand its relevance
- Ideally, have experience with programming languages like Python or R,
- You are client-focused, capable of adapting to the customers’ needs, and have strong communication skills
- You are driven and self-disciplined. You can work autonomously without much guidance and thrive in a fast-paced, ever-changing environment
- You are a critical thinker with attention to detail and a problem solver capable of constantly producing and curating support content
More about this role
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
You will help our financial customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Every day is different for a Kplerian CSM!
- To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients
- Coach users to be experts on our terminal, Excel add-in, API and data integration.
- Help the commercial teams uncover upsell/cross-sell opportunities based on...
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