Learn about the KWI retail omnichannel platform: mobile POS, Merchandising, Inventory Management, eCommerce,Order Management, CRM and more. Backed by Insight.
About the role
The KWI Support team is opening a new opportunity within our Application Support division. As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad other features from the KWI ecosystem of products.
What they're looking for
- You’re always learning and never shy about diving into unknown issues or processes
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Rebounding from setbacks and adversity when facing difficult situations
- You are able to learn to support new features with developing KB and do initial support documentation for said features
More about this role
The Opportunity
The KWI Support team is opening a new opportunity within our Application Support division. As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad other features from the KWI ecosystem of products. To be successful in this role you will need strong technical troubleshooting skills, strong research skills, the ability to self-prioritize a backlog of tickets with varying degrees of technical difficulty and business impact, and the ability to convey complicated technical details to a clientele of non-technical repeat clients.
The Company
We are a small team with a big vision; to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and...
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