Backed by Y Combinator.
About the role
You will work closely with hotel operators and internal product and engineering teams to ensure Lance delivers reliable, measurable value in real-world workflows.
More about this role
Lance (YC W26) builds AI agents that help hotels run their operations across reception, sales, and housekeeping.
We are hiring a Forward Deployment Engineer to help deploy Lance in live hotel environments, integrate with customers’ existing software, and solve technical challenges as they arise. This is a highly cross-functional, customer-facing engineering role for someone who enjoys owning problems from implementation through production.
You will work closely with hotel operators and internal product and engineering teams to ensure Lance delivers reliable, measurable value in real-world workflows.
What you’ll do
• Deploy and configure Lance for hotel customers
• Integrate Lance with customer systems and operational workflows
• Troubleshoot technical issues and ship fixes directly to production
• Partner with hotel general managers and operational teams to understand needs and translate them into product improvements
• Collaborate with engineering and product teams to improve implementation processes and product reliability
• Own customer deployments end to end, from initial setup through ongoing optimization
What we’re looking for
• 1+ years of experience shipping software,...
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