Get total asset visibility for every IT and security decision. Lansweeper delivers AI-native asset visibility and context teams trust to act with confidence. Backed by Insight.
About the role
Serve as the consultative advisor and primary point of contact for Lansweeper's largest and most complex enterprise customers, owning the relationship from onboarding through renewal and expansion. Lead executive engagements — including EBRs and QBRs — at the Director to C-suite level, translating customer KPIs into measurable, quantified business value.
What they're looking for
- 6+ years of experience in Customer Success, Advisory, Consulting, or Value Engineering serving enterprise customers, with a demonstrated track record of driving measurable outcomes
- Proven ability to quantify ROI and lead executive-level, data-driven conversations with Director- to C-suite-level stakeholders
- Strong background in SaaS and IT operations , with the analytical depth to turn complex data into compelling business narratives
- Proficiency in Gainsight, CRM platforms, or equivalent customer success tools for managing health scoring, lifecycle tracking, and account planning
- Excellent executive presentation, storytelling, and analytical skills — you communicate with precision and confidence at every level of an organization
- Executive presence — you command the room at the C-suite level and build credibility quickly
More about this role
This is a net new role created to support the growing capacity demands of Lansweeper's Enterprise Customer Success team. As Lansweeper scales its enterprise footprint, this Enterprise Customer Success Manager will take ownership of a portfolio of our largest, most complex accounts — allowing the broader team to operate at full capacity and continue delivering exceptional outcomes.
The Enterprise Customer Success Manager is the connective tissue between Lansweeper's platform capabilities and the business outcomes our enterprise customers are committed to achieving. You will serve as a trusted advisor, a strategic partner, and an accountable owner across the full customer lifecycle — from onboarding through adoption, renewal, and growth.
In the near term, your focus will be on absorbing enterprise accounts, building outcome-based success plans, and establishing trusted relationships at every level of the customer organization — from operational stakeholders to the C-suite.
Managing a portfolio of Lansweeper's most complex enterprise customers means there is no room for reactive customer success. The accounts you own are large, multi-stakeholder, and high-stakes. The primary...
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