Lassie automates your admin — enrollments, payment posting, EFT reconciliation — so your team can focus on patients. Backed by a16z.
About the role
Business Operations builds the operating system behind Lassie’s growth. On enrollments, you’ll design and run the processes that move customers through setup, paperwork, system connections, and internal handoffs so Lassie can start doing useful work. Own enrollment workflows across paperwork, system connections, status tracking, internal handoffs, and customer readiness
More about this role
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
Business Operations builds the operating system behind Lassie’s growth. On enrollments, you’ll design and run the processes that move customers through setup, paperwork, system connections, and internal handoffs so Lassie can start doing useful work.
Own enrollment workflows across paperwork, system connections, status tracking, internal handoffs, and customer readiness
Build the processes, dashboards, and automation that make setup faster and less manual over time
Work across sales, customer operations, product, and engineering to remove operational bottlenecks
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
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