We have built the AI-layer for chart review—to unlock value and improve care by identifying insights from longitudinal medical charts at scale. Backed by GV.
About the role
Expected compensation range for this role is $140,000-160,000. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time. If your compensation requirement is greater than our posted salary ranges, please still consider applying to our role. We will make a determination as to whether an exception can be made.
What they're looking for
- 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing implementations/support role
- Excellent communication and relationship-building skills
- Comfortable working in a fast-paced, evolving startup environment
- Strong project management instincts, ability to drive despite ambiguity
- Curious, proactive, and energized by solving complex problems
- You’re looking forward to working with our in-person teams in Boston or New York City (this role is hybrid three days per week in either location)
More about this role
Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare. Our LLM-powered platform is solving chart review once and for all, across use cases. For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology. Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak. Layer Health’s diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.
Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals. You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and...
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