The CRM powering iconic musicians and events. Backed by Y Combinator.
About the role
Customer Onboarding & Education : Educate and assist customers as they onboard and successfully run their first drop. Work closely with leadership and operations to ensure that new clients get an excellent experience from day 1. Strategic Consulting : Use creative problem solving with customers to help them boost ROI on their drop campaigns and maximize the value they are getting from Laylo.
What they're looking for
- Live and breathe music culture and care deeply about empowering creators
- 2 years of relevant work experience in client onboarding, implementation, and customer success management
- Have a track record for creative problem solving for customers and end users
- Have experience using customer service software Intercom
- Have excellent communication skills via phone, video conference, and email
- Have a strong understanding of growth and retention techniques and strategies
More about this role
Laylo is the drop engine behind today’s biggest merch, ticket, and content launches. Our platform unites next‑gen CRM, cross‑platform messaging, landing pages, and deep link tracking so artists, managers, labels, and partners can turn every release into a revenue moment.
As a Customer Support Specialist at Laylo you’ll deliver an exceptional customer experience that’s personalized, efficient and unforgettable.
Customer Onboarding & Education : Educate and assist customers as they onboard and successfully run their first drop. Work closely with leadership and operations to ensure that new clients get an excellent experience from day 1.
Strategic Consulting : Use creative problem solving with customers to help them boost ROI on their drop campaigns and maximize the value they are getting from Laylo.
Technical Support: You will resolve customer escalations and issues in a manner that builds trust with customers with fast and effective communication.
Billing Support: Resolve billing escalations and invoice issues to reduce cost to Laylo and decrease outstanding payments
Customer Feedback : Collect, analyze, and act on customer feedback to continuously improve Laylo. Partner with...
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