Backed by USV.
About the role
Execute the Activation playbook day-to-day, and surface field learnings that help refine it over time Roll out playbooks and training for new client launches, adapting delivery based on what's actually working on the ground
What they're looking for
- 4-5 years of experience in Business Operations, Strategy, or Consulting, someone who connects dots across functions and turns ambiguity into a clear next step
- Comfortable operating inside an existing structure: you take a playbook and run it well, adapting in the field rather than needing to redesign it
- Strong with metrics, you read a dashboard and understand what it means for the business, not just report the numbers
- Skilled at building trust and influence without formal authority, this role coordinates closely with peer managers with no direct reporting relationship
More about this role
Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.
Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.
We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.
About the Role
Leap Health's Clinical Operations function, which spans Intake, Care, and Care Guide Operations, is scaling 3x by year-end, and this role exists to help that growth run smoothly day-to-day. The Strategy & Operations Manager will execute and continuously refine the Activation playbook, roll out playbooks and training for new client...
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