Backed by USV.
About the role
The Strategic Client Success Manager is responsible for delivering exceptional service and driving client satisfaction across an assigned portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants, while ensuring operational excellence to support client retention, growth, and measurable value delivery. You’ll serve as the face of our amazing organization to clients, and advance our mission by promoting our services in a proactive, data-driven way.
What they're looking for
- 5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success
- Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs
- Proven track record of driving revenue retention and high client satisfaction
- Strong executive presence with the ability to present performance data and insights effectively
- Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment
- Collaborative team player with strong analytical and problem-solving skills
More about this role
Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.
Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.
We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.
The Strategic Client Success Manager is responsible for delivering exceptional service and driving client satisfaction across an assigned portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants, while ensuring operational excellence to support client retention, growth, and measurable value...
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