LearnUpon offers a cloud-based Learning Management System that helps businesses to train their employees, partners, and customers. The company was founded in 2012 and is based in Dublin, Ireland. Backed by Summit Partners.
About the role
The Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon. This role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities.
What they're looking for
- 5+ years experience in SaaS Customer Success, Account Management, or a related customer facing consultative and commercially focused role
- Proven success managing complex, high-value Enterprise customers with strong retention and expansion outcomes
- Strong consultative and strategic mindset, with the ability to engage at operational and executive levels
- Experience supporting renewal readiness and expansion in high-ARR environments
- Commercial acumen and confidence in renewal and growth conversations
- Excellent communication and presentation skills with senior stakeholders
More about this role
Work Mode: Hybrid, 3 days per week in our Salt Lake City office
LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.
Read more about life at LearnUpon here .
LearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform.
The focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.
In this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.
The Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon.
This role combines strategic account leadership, consultative engagement, and commercial ownership, building...
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