Lemonade, America’s top-rated insurance company, protects your family and your belongings—at home, and everywhere else. Sign up in seconds, get paid in minutes. Backed by General Catalyst, GV and Entrepreneur First.
About the role
Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end Obtain, evaluate, and investigate facts of loss for the timely settlement of claims
What they're looking for
- 1 year of property claim handling experience, handling all perils and causes of loss including theft, water, and fire
- Ability to absorb and excel in a very fast paced and dynamic work environment
- Claim handling experience in an effective desk management environment
- Experience handling complex Contents and Loss of Use claims
- Experience working with large national property direct repair vendors and adjusting firms
- Empathy, patience, positivity, and a passion for outstanding customer experiences
More about this role
We’re looking for a Claims Property Advocate with experience in handling complex Contents claims, to join our claims organization, which strives to change the insurance industry for the better.
As an essential part of the Contents claims team at Lemonade, you'll educate and develop strong, long-lasting relationships with customers. You’ll thoroughly evaluate and investigate Contents and Loss of Use claims, as well as collaborate with cross-functional teams, such as Underwriting and SIU, to assess risk and investigate losses, all while providing a best in class customer experience.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from...
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