Lemonade, America’s top-rated insurance company, protects your family and your belongings—at home, and everywhere else. Sign up in seconds, get paid in minutes. Backed by General Catalyst, GV and Entrepreneur First.
About the role
Investigate and handle liability claims from first notice to final resolution — owning the full lifecycle Pay claims efficiently and fairly, keeping customer experience front and center throughout
What they're looking for
- 3+ years of property liability and injury liability claims-handling experience
- A background with litigated and attorney-represented files — a significant advantage
- Property & Casualty adjuster license in your resident state strongly preferred — if you don't have one yet, we'll help you get there within your first 3 months
- Experience with a large national carrier, ideally supporting renters or homeowners customers
- Genuine empathy, patience, and the ability to bring calm to stressful situations
- Comfort with new technology and tools — you adapt quickly and don't shy away from change
More about this role
We're looking for a Property Claims Advocate, Liability to help us deliver fast, fair, and genuinely human claims experiences. You'll be the person our customers count on when things go wrong — investigating liability claims end to end, making smart coverage decisions, and explaining them clearly, without the jargon. This role sits within our Claims team, where ownership, empathy, and sharp judgment aren't nice-to-haves — they're the baseline.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
Investigate and handle liability claims from first notice to final resolution — owning the full lifecycle
Pay claims efficiently and fairly, keeping customer experience front and center throughout
Spot subrogation opportunities as part of your day-to-day claims handling
Communicate...
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