Startups · AI

Customer Marketing & Community Manager

Letter AI · Chicago, United States · On-site

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About Letter AI

Empower your revenue teams to win more deals, faster. Get our all-in-one revenue enablement platform that unifies content, training, coaching, and buyer engagement. Backed by Battery and Y Combinator.

About the role

At Letter AI, we want you to be unapologetically you while operating with our core principles in mind:

What they're looking for

  • 3+ years of experience in customer marketing, advocacy, or community, ideally at a B2B SaaS company
  • Proven track record of turning customer relationships into tangible marketing assets, such as reviews, case studies, or testimonials
  • Experience designing or running a customer advisory board, community, or similarly structured customer engagement program
  • Strong cross-functional collaboration skills, with experience partnering closely with Customer Success, Sales, and Product Marketing
  • Excellent communication and storytelling ability, with a knack for turning a customer's results into a compelling, specific narrative
  • Ability to work in a fast-paced startup environment and manage multiple priorities
More about this role

About Letter AI

Letter AI is the world’s first revenue enablement platform powered natively by AI. We’re reimagining the end-to-end revenue journey by turning real customer conversations and account data into actionable insights, personalized coaching, meeting prep, and next steps.

Revenue teams aren’t asking for more content or tools. They’re asking for better outcomes. Letter does just that, empowering them to learn faster, sell smarter, and win more.

We recently raised a $40M Series B and are already helping leading companies like Adobe, Lenovo, and Figma transform how their teams work. We 10xed our revenue last year and are looking for the best of the best in Chicago to help us build on that momentum.

The Role

We are looking for a Customer Marketing & Community Manager to build and scale the programs that turn our enthusiastic customer base into a powerful engine for growth. We have an incredible group of happy, engaged customers, and there’s a huge opportunity to amplify their stories, bring them together, and create more ways for them to learn from and connect with one another.

In this role, you’ll own the execution and evolution of our customer marketing strategy while...

Read the full posting on Letter AI's site ↗

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