Empower your revenue teams to win more deals, faster. Get our all-in-one revenue enablement platform that unifies content, training, coaching, and buyer engagement. Backed by Battery and Y Combinator.
About the role
As a part of the team at this early stage, you will not only receive a competitive salary and benefits, but also a meaningful equity stake in the company. At Letter AI, we want you to be unapologetically you while operating with our core principles in mind:
What they're looking for
- 3+ years of experience in customer success, account management, or a related field (we are hiring across different levels of experience)
- Proven track record of managing customer relationships and driving customer success
- Strong problem-solving skills and ability to think strategically about customer needs
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced startup environment and manage multiple priorities
- Experience with customer success tools and platforms is a plus
More about this role
About Letter AI
Letter AI is the world’s first revenue enablement platform powered natively by AI. We’re reimagining the end-to-end revenue journey by turning real customer conversations and account data into actionable insights, personalized coaching, meeting prep, and next steps.
Revenue teams aren’t asking for more content or tools. They’re asking for better outcomes. Letter does just that, empowering them to learn faster, sell smarter, and win more.
We recently raised a $40M Series B and are already helping leading companies like Adobe, Lenovo, and Figma transform how their teams work. We 10xed our revenue last year and are looking for the best of the best in Chicago to help us build on that momentum.
The Role
We are looking for a Customer Success Manager to join our expanding team. You will play a meaningful role in helping define how we support and engage our customers as we scale. In this role, you will own key aspects of the customer success journey and ensure both existing and new customers derive maximum value from our platform.
- Own day-to-day customer relationships, serving as the primary point of contact and trusted partner for our clients
- Deliver a high-touch,...
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