Lightfield connects to your email, chat and business systems and does the legal work before it reaches your team. It gathers context, applies your policies and past decisions, and presents the finished work for your approval. Backed by Y Combinator.
About the role
Every customer success team is told to drive adoption in a product they can't configure, then waits on engineering for every change. Lightfield is different. The product configures itself, and the agents do the execution, so this job is about judgment and the customer, not chasing tickets.
What they're looking for
- 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying your own book and a number
- You've owned accounts from onboarding through expansion, and can name the ones you grew, by how much, and what you did to get there
- You build in the products you run. You've shipped the automations, workflows, and integrations that made a customer successful, with your own hands
- You've taken a stalled or underused account and turned it around, and can take us through exactly how
- You engage founders and VPs as a peer on their whole business - their pipeline, their process, their goals
- You teach so well that customers outgrow needing you
More about this role
Lightfield is reimagining CRM as a world model of a business. By learning from emails, meetings, and customer conversations, we’re building a living understanding of how a company works—so AI can help teams anticipate what comes next, make better decisions, and take action.
More than 5,000 companies have used the product since its November launch. We’ve raised more than $70M from Andreessen Horowitz, Coatue, Maverick Ventures, and Greylock to attack the biggest software category in the world. We previously built Tome, which reached more than 25 million users, and our team brings experience from Llama, Instagram, Google, and Salesforce.
Every customer success team is told to drive adoption in a product they can't configure, then waits on engineering for every change. Lightfield is different. The product configures itself, and the agents do the execution, so this job is about judgment and the customer, not chasing tickets.
We've shipped a product founders love, with nearly 5,000 companies signed up since our November launch. For teams who go deep, Lightfield replaces a whole stack: the CRM, the enrichment, the sequencing, and the operator who wired it all together. We need someone...
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