Backed by Accel.
About the role
The Strategic Technical Account Manager owns a portfolio of high-value, Tier 1 accounts (>$50K ARR) under a high-touch, tiered engagement model. This role carries the Account Management core of relationship depth and portfolio ownership building and stewarding executive relationships while owning commercial outcomes across the account base. This efforts are paired with deep technical knowledge and AI-first fluency.
What they're looking for
- 6+ years in strategic account management, technical account management, or enterprise customer success in a SaaS environment
- Proven experience building executive-level relationships and owning commercial outcomes - renewals, expansion, and retention
- AI-first proficiency: daily use of Claude, Gemini, or similar tools, treats a large portfolio as a systems problem, not just a skills problem
- Revenue management and business intelligence experience: comfortable navigating data models, OTB vs. Actuals, and adoption/usage metrics
- Strong understanding of hospitality technology - PMS systems, OTAs, channel managers, or revenue management workflows
- Ability to explain technical concepts clearly to non-technical audiences while building commercial instincts around adoption and retention
More about this role
Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
- Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings...
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