Backed by Accel.
About the role
We are seeking a Technical Account Manager (TAM) to act as a dedicated technical advisor for Lighthouse’s largest and most strategic customers. Sitting within the Customer Operations organization, this role ensures that enterprise clients receive account specific support, proactive and preventative support recommendations, clear communication on escalations, and continuous technical guidance to maximize value from our solutions.
What they're looking for
- 5–10+ years in technical account management, support engineering, or similar roles, ideally in SaaS, hospitality tech, or enterprise software environments
- Proven track record of handling high-severity technical incidents and serving as an escalation point
- Strong technical foundation across APIs, integrations, infrastructure, and application troubleshooting
- Exceptional communication skills with ability to explain technical concepts to both executive and technical stakeholders
- Experience partnering cross-functionally with Engineering, Product, and Support teams
- Ability to thrive in ambiguous, high-pressure situations with a structured, problem-solving approach
More about this role
Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
- Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings...
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