From the PyTorch Lightning creators. Own your AI, don. Backed by Index.
About the role
We are looking for a Customer Success Specialist to lead a customer success motion that helps Lightning AI customers adopt faster, expand with confidence, and renew because the product has become mission-critical. This role is both strategic and hands-on: you will works with others, own customer outcomes, create durable systems, and partner across Revenue, Product, Engineering, and Support to make success repeatable. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5-7 years in customer success, account management, technical account management, or post-sales leadership
- Experience leading CS motions for technical, enterprise, or consumption-based products
- Strong understanding of retention, expansion, adoption, health scoring, renewal forecasting, and executive stakeholder management
- Ability to operate strategically while staying close to customers, account details, and team execution
- Experience working cross-functionally with Sales, Product, Engineering, Support, Marketing, and Revenue Operations
- Strong communication and executive presence with customers and internal leadership
More about this role
Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction.
Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.
We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.
The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice:
- Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping.
- Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company...
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