Backed by Accel, Index and Sequoia.
About the role
Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback Become a product expert and help customers use Linear to drive business outcomes
What they're looking for
- 3+ years relevant work experience in a technical customer-facing role
- SaaS and start up experience a must, comfortable working and adapting in a fast paced and flexible environment
- Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
- Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
- Previous experience working with product + engineering teams and/or developer tools is preferred
More about this role
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to...
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