Customer research conducted, analyzed, and summarized by AI. Backed by Sequoia, AI Grant and Pear VC.
About the role
Own the customer journey post-sale, managing onboarding, adoption, retention, and growth. Partner with sales to identify expansion and renewal opportunities.
What they're looking for
- 4-8 years of professional experience
- Experience in a customer-facing position is a plus
- Strong relationship-building, communication, and organizational skills
- Self-starter comfortable with ambiguity and fast-paced environments
- Experience with research, insights, or AI products is a plus
- Ability to work in office 5 days/week
More about this role
TL;DR: We're hiring a Strategic Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.
Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.
World-Class Team : Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.
Hypergrowth : Since launching, Listen has...
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