Customer research conducted, analyzed, and summarized by AI. Backed by Sequoia, AI Grant and Pear VC.
About the role
Own and grow Listen’s customer community across our key personas. Create a community experience that feels genuinely valuable to members through events, networking opportunities, peer learning, and thoughtful programming.
What they're looking for
- You are exceptional with customers: warm, energetic, polished, and naturally relationship-driven
- You know how to make a community feel alive, useful, and worth coming back to
- You are excited by the idea of helping customers become speakers, hosts, references, storytellers, and champions in ways that feel authentic
- You have experience in B2B SaaS and understand how customer advocacy can influence trust, credibility, pipeline, sales cycles, and expansion
- You are comfortable operating as a senior IC in an early-stage environment. You are scrappy, fast, and organized enough to take a new function from zero to one
- You care deeply about experience design. The small details that make customers feel seen, valued, and excited to participate
More about this role
TL;DR We’re hiring a Founding Customer Marketing Lead to build the customer community behind one of the fastest-growing AI companies in customer understanding.
This role is for someone who is exceptional with customers: energetic, warm, thoughtful, and deeply curious. You’ll bring together our customers in ways that feel genuinely valuable: through community, events, networking, peer learning, and customer storytelling. The goal is to make customers proud to be part of Listen’s ecosystem and excited to share what they’re learning, building, and achieving.
This is a Senior/Lead IC role with high ownership. You’ll shape the customer community from the ground up, create memorable customer experiences, and eventually build the reference program that helps our sales team bring the right customer voices into the right conversations.
Min. 5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles. Enterprise exposure is important. Startup hustle is required.
Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth...
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