Customer research conducted, analyzed, and summarized by AI. Backed by Sequoia, AI Grant and Pear VC.
About the role
Analyze qualitative and quantitative data, ensure quality assurance, and support the creation of insights briefs and presentations that deliver actionable insights. Become an expert on the Listen platform, advocating for best practices, quota structure, and platform utilization for analysis.
What they're looking for
- 2+ years of experience in client-facing market research or insights roles
- Intrinsically motivated with a high attention to detail and organizational skills
- Comfortable working across qualitative and quantitative inputs, identifying which methodology would be best suited for business objectives
- Strong communicator who can simplify complex ideas and work across teams
- Curious, analytical, and relentlessly focused on helping customers succeed
- Thrives in ambiguity and fast-changing environments — no passengers, no politics
More about this role
TL;DR: We’re hiring for our Insights team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate insights into decisions.
Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.
World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds).
Hypergrowth: We're a fast-growing team backed by top-tier investors that's grown several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership.
Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.
Performance: Industry-leading win rate driven by a highly differentiated product.
Market Validation: Consistently winning customers across...
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