Customer research conducted, analyzed, and summarized by AI. Backed by Sequoia, AI Grant and Pear VC.
About the role
Build trusted relationships with product, research, and insights leaders — helping them connect the dots between customer feedback and business strategy. Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.
What they're looking for
- 3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles
- Skilled at analyzing data and telling stories that inspire action — from dashboards to decks
- Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps
- Strong communicator who can simplify complex ideas and engage both executives and practitioners
- Curious, analytical, and relentlessly focused on helping customers succeed
- Thrives in ambiguity and fast-changing environments — no passengers, no politics
More about this role
TL;DR: We’re hiring for our Insight Strategist team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate data into decisions.
Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.
World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds).
Hypergrowth: We're a fast-growing team backed by top-tier investors that's grown several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership.
Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.
Performance: Industry-leading win rate driven by a highly differentiated product.
Market Validation: Consistently winning customers...
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