LiteLLM is the open-source AI gateway that puts your full AI stack behind one OpenAI-compatible key. Track and cap LLM spend, route to the right model, and self-host anywhere — even air-gapped. 140+ providers, 1,892 models. Backed by Y Combinator.
About the role
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Forward Deployed Engineer (New Grad) to help our customers succeed with the leading OSS AI gateway.
More about this role
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Forward Deployed Engineer (New Grad) to help our customers succeed with the leading OSS AI gateway.
About the Role
We're looking for a Forward Deployed Engineer (New Grad) to help drive our customers to success, primarily through customer calls and interactions in our support queue. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.
The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
Responsibilities
- Own the support queue and work through tickets to drive customers to success
- Diagnose customer issues and solve for the root cause, not just the symptom
- Reproduce customer...
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