Backed by Index and Redpoint.
About the role
This is an engineering role with a support component, not the other way around. The bulk of the job is building and owning systems: the identity model in Okta, endpoint baselines in Workspace ONE, governance across Google Workspace and the wider SaaS estate, and the automation that determines how much manual work IT has to absorb in the first place.
What they're looking for
- 4+ years in IT engineering, IT operations, systems administration, endpoint engineering, or identity engineering — ideally somewhere fast-moving and remote-first
- You've administered Okta or a comparable identity provider as the owner: SSO, groups, app assignments, lifecycle workflows, real access management decisions
- Hands-on with modern MDM — Workspace ONE or equivalent — including provisioning, configuration enforcement, patching, encryption, and inventory
- Strong Google Workspace administration and genuine macOS endpoint depth
- You've built or meaningfully improved operational workflows, automation, reporting, or internal controls — not just operated someone else's
- An excellent writer. You can explain a technical decision clearly, document a system so the next person doesn't have to reverse-engineer it, and keep stakeholders informed without burying them
More about this role
LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
This is an engineering role with a support component, not the other way around. The bulk of the job is building and owning systems: the identity model in Okta, endpoint baselines in Workspace ONE, governance across Google Workspace and the wider SaaS estate, and the automation that determines how much manual work IT has to absorb in the first place. You'll also carry escalations and some direct support — at our size there's no clean wall between the two, and the person in this role needs to stay close enough to the queue to know which problems are worth engineering away.
You'll work in an Okta, Workspace ONE, Google Workspace, and Slack stack, partnered closely with Security, Engineering, People, and Finance. Internal systems are in audit scope for SOC 2, ISO 27001, and PCI, so the controls you build have...
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