Backed by Index and Redpoint.
About the role
Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base. Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
What they're looking for
- 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure
- A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment when the path forward wasn't clear
- Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. You don't write code day-to-day, but you can hold your own in technical conversations with engineers
- Familiarity with real-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself
- Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires
- You communicate with precision in writing and in person, with engineers and executives. You don't soften a recommendation when the customer needs to hear it straight
More about this role
LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
LiveKit is looking for an experienced Technical Account Manager (TAM) to own the long-term technical relationship with a portfolio of our most strategic accounts as their go-to expert on LiveKit, and our go-to expert on them. You'll set the technical direction, drive customer outcomes, and orchestrate the full LiveKit team behind each account.
This is not a quota-carrying role. It's also one of the first TAM roles at LiveKit, so you'll shape the function and the playbook as we hire more TAMs over the next year.
are obsessed with the success of every customer you work with
are known as the go-to person for tackling tough technical problems
can shift between deep technical detail and executive context without dropping either
can write a one-pager an exec will read and a Slack reply that lands well with an...
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