LiveRamp Ventures invests in companies that help unlock the value of data.
About the role
As a Technical Customer Escalation Manager, you'll be embedded in this team and work closely with Support leadership, Customer Success, Engineering, and Product to ensure the highest-priority issues receive the focused, structured attention they deserve. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience with support ticketing or escalation management tools such as Salesforce Service Cloud, Zendesk, JIRA, PagerDuty, or equivalent platforms
- Familiarity with data connectivity, identity resolution, AdTech, MarTech, or data collaboration ecosystems
- Experience building or refining escalation playbooks, runbooks, post-mortem frameworks, or similar operational documentation
- Background in technical program management, support engineering, or site reliability adjacent roles
- Exposure to enterprise SLA management, customer communication frameworks, or support operations at scale
- Project management certification (PMP) or process improvement training (Lean Six Sigma) is a plus
More about this role
LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com .
The Technical Customer Escalation Manager is a critical operational role within LiveRamp's Global Customer Support organization. This person owns the end-to-end management of complex, high-priority customer escalations—driving clarity, accountability, and resolution across Support, Product, Engineering, Customer Success, and executive stakeholders. This is a post-sales, technically grounded role that requires structured communication, sound judgment under pressure, and the ability to move multiple teams toward a shared outcome when it matters most.
Own the full lifecycle of high-priority customer escalations—from intake and triage through...
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